Terms and Condition

Terms & Conditions 

These Terms & Conditions govern the use of our services, franchise model, and access to our website. By using our services or becoming a Gromon franchisee/agent, you agree to abide by these terms.

1. Services Offered

Gromon is a registered software company offering digital solutions, including

  • Website and App Development

  • Graphic Design

  • Digital Marketing

  • SEO Services

  • CRM and Custom Software

  • Content Writing

All services are fulfilled by the official Gromon team or approved vendor partners.

2. Payment and Pricing

  • All services must be paid for in advance unless otherwise agreed upon in writing.

  • GST (18%) is applicable on all services as per prevailing government norms.

  • Agents must adhere to Gromon’s standard pricing guidelines. Overcharging or hidden charges are strictly prohibited.

3. Delivery Timelines

  • Website delivery: 3 to 7 working days

  • Custom software, app development, or SEO services may require additional time as per project scope.

  • Gromon is not liable for delays caused by the client, such as late content submissions or feedback.

4. Revisions Policy

  • Clients are entitled to two free revisions within the scope of the original work.

  • Any major changes or additional requirements beyond the approved scope will be charged separately.

5. Refund Policy

  • Gromon follows a strict no-refund policy once the work has commenced or credentials have been shared.

  • Refunds will only be considered if Gromon fails to deliver the agreed service within 15 working days without a valid reason.

6. Franchisee/Agent Terms

  • Franchisees/agents must follow official training, pricing, and branding guidelines.

  • A fixed 30% commission is applicable on each successful sale executed by the Gromon backend team.

  • Misuse of the Gromon brand name, false commitments to clients, or policy violations may result in immediate termination.

  • Franchisees/agents do not hold any ownership or authority over Gromon assets, tools, or intellectual property.

7. Ownership of Work

  • Upon full payment, the client owns all deliverables, including login credentials, design files, and content (if applicable).

  • Gromon reserves the right to feature completed work in its public portfolio unless the client requests otherwise in writing.

8. Data Privacy

  • All client and agent data shared with Gromon is kept strictly confidential.

  • Gromon does not sell or share data with any third party without prior written consent.

9. Limitation of Liability

  • Gromon shall not be held responsible for losses due to third-party services, hosting/server issues, or delays caused by external factors.

  • Clients are advised to use reliable service providers for hosting, domains, and related integrations.

10. Termination Clause

  • Gromon reserves the right to terminate any agent/franchise agreement without prior notice in cases of fraud, unethical behavior, or violation of brand integrity.

11. Updates to Terms

These terms & conditions are subject to change without prior notice. Users and agents are responsible for reviewing them periodically. Continued usage of services indicates acceptance of the latest version.

Contact Details

Email: support@gromonservice.com
WhatsApp: +91-7819064242
Office Address: D-22, Sector 3, Noida, Uttar Pradesh, India – 201301

By using our services or participating in our franchise model, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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