Refund Policy
We strive to deliver high-quality digital solutions and complete transparency in our service process. However, due to the nature of digital services, our refund policy is as follows:
1. No Refund After Work Initiation
Once the work has been initiated, shared with internal teams, or any credentials have been exchanged, no refund will be issued.
2. Advance Payment Policy
All projects require 100% advance payment before commencement. This secures your project timeline and our resource allocation.
3. Exceptional Cases for Refund
A refund request will only be considered in the following cases:
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If Gromon fails to start the project within 7 working days of full payment, without any valid reason.
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If delivery is delayed beyond 15 working days (excluding client-side delays) and no solution or update is provided.
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In case of duplicate or accidental payment.
Refund, if approved, will be processed within 7-10 business days via the original payment method.
4. No Refund on These Cases
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Change of mind after placing the order
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Client delays or non-cooperation
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Failure to provide necessary project inputs/content
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Services purchased during promotional offers or at discounted rates
Still have questions about refunds or delivery?
Contact us at:
Email: support@gromonservice.com
WhatsApp: +91-7819064242